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Hess Natur-Textilien GmbH & Co. KG
Marie-Curie-Straße 7
35510 Butzbach

Registered office: Butzbach
Register court: Local court Friedberg, HRA 4904

Personally liable partner: Hess Natur Holding GmbH
Registered office: Butzbach
Register court: Friedberg Local Court, HRB 7536
Management: Andrea Homann, Stefan Mues

VAT no. 112/5700/0062
VAT ID No. DE814552723

Telephone: 06033 / 991-0
(Monday to Friday from 8.00 to 17.00)


Telephone: 06033 / 181 33 33
(Monday to Sunday from 7.00 a.m. to 11.00 p.m.)

Fax: 06033 / 991-7800
E-Mail: dialog@hess-natur.de
E-Post: dialog@hess-natur.epost.de


In accordance with EU Regulation No. 524/2013 and based on EU Directive 2013/11, we as an online provider are obliged to inform our customers of the European Commission's online dispute resolution platform (ODR). The ODR platform can be accessed via the following internet address http://ec.europa.eu/consumers/odr/. This platform gives consumers the opportunity to settle any disputes arising from the online purchase contract between them and our company online and out of court. In this context, we are legally obliged to inform you of our e-mail address. This is dialog@hess-natur.de
We endeavor to settle any disagreements arising from our contract by mutual agreement. If we are unable to reach an agreement, we will be happy to conduct an arbitration procedure free of charge for the customer before the following recognized consumer arbitration board:

Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein

Telephone: 07851 / 795 79 40
Fax: 07851 / 795 79 41
Internet: www.universalschlichtungsstelle.de
E-Mail: mail@universalschlichtungsstelle.de

This arbitration board is a "general consumer arbitration board" pursuant to Section 4 (2) sentence 2 VSBG.

If no agreement is reached there, the customer may take legal action.

Copyright Hess Natur-Textilien GmbH & Co. KG. All rights reserved.