Legal

Responsible for the content of this website:

Hess Natur-Textilien GmbH & Co. KG
Marie-Curie-Straße 7
35510 Butzbach, Germany

Registered Office: Butzbach
Commercial Register Court: Amtsgericht Friedberg, HRA 4904

General Partner: Hess Natur Holding GmbH
Registered Office: Butzbach
Commercial Register Court: Amtsgericht Friedberg, HRB 7536
Managing Directors: Andrea Homann, Stefan Mues

Tax Identification Number: 112/5700/0062
VAT Identification Number: DE814552723

Phone: 06033 / 991-0
(Monday to Friday from 8am to 5pm)

Ordering and Consulting Team

Phone: 06033 / 181 33 33
(Monday to Sunday from 7am to 11pm)

Fax: 06033 / 991-7800
E-Mail: dialog@hess-natur.de
E-Post: dialog@hess-natur.epost.de

Complaints/Dispute Resolution

In accordance with EU Regulation No. 524/2013 and based on EU Directive 2013/11, we are obliged as an online trader to refer our customers to the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/. With this platform, consumers have the possibility to resolve any disputes arising from the online purchase contract between them and our company online and out of court. In this context, we are legally obliged to provide you with our e-mail address. It is: dialog@hess-natur.de
We endeavour to resolve any disagreements arising from our contract amicably. If we are unable to reach an agreement, we will be happy to carry out a dispute resolution procedure free of charge for the customer before the following recognised consumer conciliation body:

Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein, Germany

Phone: 07851 / 795 79 40
Fax: 07851 / 795 79 41
Website: www.universalschlichtungsstelle.de
E-Mail: mail@universalschlichtungsstelle.de

This conciliation body is a „General Consumer Consiliation Body“ as defined in § 4, paragraph 2, sentence 2 of the Consumer Dispute Settlement Act (VSBG).

If no agreement is reached there, the customer has the right to take legal action.