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Scope of application

These General Terms and Conditions and Customer Information apply to all contracts that you enter into with us, Hess Natur-Textilien GmbH & Co. KG, Butzbach via our online store at www.hessnatur.com conclude.

Delivery / Prices / Shipping costs

We deliver within the Federal Republic of Germany and to the countries listed below. Delivery will be made within 3-5 days from receipt of your order, unless otherwise agreed or a different delivery time is specified in the item description.

All prices are total prices in Euro, i.e. they include all price components as well as the legal sales tax.

In addition to the indicated prices we charge per order the shipping costs indicated in the following list. In case of partial delivery we charge this amount only for the first delivery:

Germany € 5,95
Belgium € 9,95
Bulgaria € 28,95
Denmark € 9,95
Estonia € 28,95
Finland € 14,95
France € 9,95
Greece € 14,95
Ireland € 14,95
Italy € 14,95
Croatia € 19,95
Latvia € 28.95
Lithuania € 28.95
Luxembourg € 7.95
Malta € 28.95
Netherlands € 9,95
Poland € 14.95
Portugal € 14.95
Romania € 28.95
Sweden € 14.95
Slovakia € 14,95
Slovenia € 28,95
Spain € 14,95
Czech Republic € 14,95
Hungary € 14.95
Cyprus € 28.9

If the goods are shipped to countries outside the European Union (EU), different additional costs, such as taxes and/or customs duties, may be added depending on the country of delivery. These costs must be paid by you directly to the responsible authorities (e.g. customs). You can find further information, for example, on the Internet or directly from the authority responsible for you.

Conclusion of contract / contract language / correction input fields

The presentation of the articles does not constitute a legally binding offer, but an invitation to you to submit a binding offer to us. You can make this offer by placing the desired items in the virtual shopping cart and sending the order with the items placed in the shopping cart (click on the "Buy" button) to us. After receipt of your order, you will automatically receive an e-mail documenting your submitted offer (order). This e-mail merely confirms that we have received your order; it does not constitute a contract. An effective contract is only concluded when we accept your offer within five days by requesting payment after the order has been placed, by confirming the order by e-mail or telephone, or by delivering the goods.

The contract is concluded exclusively in German.

You can correct input errors before submitting your order using the technical means provided in the online store as well as the usual functions of your keyboard/mouse. You can also cancel the process at any time by closing the browser window. By clicking the "Buy" button, you have made a binding order (offer); input errors can no longer be corrected thereafter.

Terms of payment

You have the choice between the following payment methods:

Credit card (Mastercard, Visa and Diners/Discover)

Your credit card will be charged when the ordered goods are shipped.


You pay directly through your PayPal account. After sending your order you will be redirected to PayPal. You have to log in there and release the payment there. The debit takes place immediately after placing the order.

The following payment methods (invoice, direct debit) are handled by our payment partner UNZER (payolution GmbH and Bank Frick Co. AG). To hedge the credit risk, Unzer reserves the right to conduct a credit check. In case of negative creditworthiness we have to refer you to the payment methods PayPal or credit card.


You pay after receipt of the invoice by bank transfer within 14 days. Please note that you can pay the invoice amount with debt-discharging effect exclusively to the bank account of payolution GmbH (part of the Unzer Group) stated in the invoice, as we have assigned the invoice amount to payolution GmbH (part of the Unzer Group).

Direct debit

In case of payment by direct debit, Unzer will debit your current account via SEPA direct debit 7 days after the invoice date. If the specified direct debit is not possible due to lack of funds in your account or due to your incorrectly specified bank details, the bank will charge a chargeback fee. We reserve the right to further charge you this fee.

Retention of title

Until full payment, the delivered goods remain the property of Hess Natur-Textilien GmbH & Co. KG.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. However, the period does not begin until the purchase contract has become binding on you through your approval of the purchased goods.

To exercise your right of withdrawal, you must notify us (Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Straße 7, D-35510 Butzbach, phone: 06033 / 181 33 33, +49 6033 991 - 806 (for calls from abroad), e-mail: dialog@hess-natur.de) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal

According to § 312g paragraph 2 No. 3 BGB the right of withdrawal does not apply to contracts for the delivery of sealed goods, which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)

To Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Straße 7, D-35510 Butzbach, e-mail: dialog@hess-natur.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) __________________________
Ordered on (*) / received on (*) _______________________________________
Name des/der Verbraucher(s)_________________________________________
Anschrift des/der Verbraucher(s)_______________________________________
Signature of consumer(s) (only in case of paper communication) ___________________________________
Date ___________________

(*) Delete as applicable

Information on liability for defects (warranty)

The legal warranty regulations apply.

In the event of a warranty claim or if you have any questions, please contact:

Letter: Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Strasse 7, D-35510 Butzbach, Germany

Fax: +49 6033 991 - 7800

E-Mail: dialog@hess-natur.de

Storage of contract text

The text of the contract will be stored by us and sent to you by e-mail immediately after you have submitted your offer to conclude a purchase contract together with the General Terms and Conditions. If you have registered for the customer account in the online store before completing the shopping cart process, you can also access the contract text via your customer account ("Your Account") after entering your access data accordingly. Furthermore, you can print out the offer data immediately after submitting the order.

Applicable law

The law of the Federal Republic of Germany shall apply to the exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). However, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the customer has his habitual residence.

Complaints/dispute resolution

In accordance with EU Regulation No. 524/2013 and based on EU Directive 2013/11, we are obliged as an online provider to refer our customers to the online dispute resolution platform (OS) of the European Commission. The OS platform can be accessed via the following Internet address: https://ec.europa.eu/consumers/odr/ . With this platform, consumers have the opportunity to settle online and out of court any disputes arising from the online purchase contract between them and our company. In this context, we are required by law to inform you of our email address. This is: dialog@hess-natur.de

We will endeavor to settle any disagreements arising from our contract amicably. If we do not reach an agreement, we are happy to conduct a conciliation procedure free of charge for the customer before the following recognized consumer arbitration board:

Universalschlichtungsstelle des Bundes at the Zentrum für Schlichtung e.V. (Universal Conciliation Board of the Federation at the Center for Conciliation).

Strassburger Street 8

77694 Kehl on the Rhine

Telephone: 07851 / 795 79 40

Fax: 07851 / 795 79 41

Internet: www.universalschlichtungsstelle.de

E-mail: mail@universalschlichtungsstelle.de

This arbitration board is a "general consumer arbitration board" according to § 4 paragraph 2 sentence 2 VSBG.

If no agreement is reached there, the customer has the right to take legal action.

Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops

URL to the code of conduct: https://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html

EHI Certified Online Shop

Our store https://www.hessnatur.com/ bears the seal of approval EHI Geprüfter Online-Shop.

To obtain this seal, we are regularly audited by the EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct.

You can view the Code of Conduct at this link: https://ehi-siegel.de/shopbetreiber/ehi-siegel/pruef-kriterien-bedingungen/pruef-kriterien/.

Privacy policy

You will find detailed information on the subject of data protection in our data protection regulations.

Hess Natur-Textilien GmbH & Co. KG

Marie-Curie-Strasse 7

D-35510 Butzbach

Registered office: Butzbach

Register court: Local court Friedberg, HRA 4904

Tel: 06033/181 33 33

Phone: +49 6033 991-806 (for calls from abroad)

Fax: +49 6033 991 - 7800

E-Mail: dialog@hess-natur.de

Personally liable partner: Hess Natur Holding GmbH

Registered office: Butzbach

Register court: Local court Friedberg, HRB 7536

Management: Andrea Homann, Stefan Mues

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