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20% OFF EVERYTHING, INCLUDING SALE - we celebrate spring*
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*Applies to your next order/purchase and only in connection with your promotional code “FREUDE23”. Not combinable with other actions. Selected items are excluded from the promotion and marked accordingly. Does not apply to third-party brands and gift vouchers. Valid until 03/26/2022

Scope of Application

These General Terms and Conditions apply to all contracts that you conclude with us, Hess Natur-Textilien GmbH & Co. KG, Butzbach via our online shop at

Delivery/Prices/Shipping Costs

We deliver within the Federal Republic of Germany and to the countries listed below. Delivery takes place within 3-5 days of receiving your order, unless otherwise agreed or unless a different delivery time is specified in the product description.

All prices are total prices in euros, i.e. they include all price components as well as the statutory VAT.

In addition to the indicated prices, we charge the shipping costs specified in the following list per order:

Germany   €5.95
Belgium   €9.95
Bulgaria   €28.95
Denmark   €9.95
Estonia   €28.95
Finland   €14.95
France   €9.95
Greece   €14.95
Ireland   €14.95
Italy   €14.95
Croatia   €19.95
Latvia   €28.95
Lithuania   €28.95

Luxembourg   €7.95
Malta   €28.95
Netherlands   €9.95
Poland   €14.95
Portugal   €14.95
Romania   €28.95
Sweden   €14.95
Slovakia   €14.95
Slovenia   €28.95
Spain   €14.95
Czech Republic   €14.95
Hungary   €14.95
Cyprus   €28.95

Conclusion of Contract/Contract Language/Correction of Input Errors

The presentation of the products on our website does not constitute a legally binding offer, but an invitation to you to make us a binding offer. You can make this offer by placing the desired items in the virtual cart and sending us the order with the items placed in the cart (click on the „Buy“ button). After receipt of your order, you will automatically receive an e-mail documenting your submitted offer (order). This e-mail merely confirms that we have received your order; it does not constitute a contract. A valid contract is only concluded when we accept your offer by requesting payment after the order has been placed, by confirming the order by e-mail or phone or by delivering the goods within five days.

Contracts are concluded exclusively in German.

You can correct input errors before submitting your order using the technical means provided in the online shop as well as the usual functions of your keyboard/mouse. You can also cancel the process at any time by closing the browser window. By clicking on the „Buy“ button, you place a binding order (offer); input errors can no longer be corrected afterwards.

Terms of Payment

You can choose between the following payment methods:

You pay by bank transfer within 14 days after receipt of the invoice. We ask for your understanding that we reserve the right to demand an advance payment in order to cover the credit risk in the case of corresponding creditworthiness. In these cases, we will contact you before concluding the contract.

Our Bank Details
Commerzbank Frankfurt AG

IBAN: DE 78 5008 0000 0700 8600 05

Direct Debit
If you pay by direct debit, the amount will be debited from your current account by SEPA Direct Debit 25 to 30 days after the invoice date. If the direct debit is refused due to insufficient funds in the account or due to the provision of incorrect bank details, the bank will charge a chargeback fee. We reserve the right to pass on this charge to you.

Additional Payment Methods for Orders in Our Online Shop

Credit Card (Mastercard and Visa)
Your credit card will be charged when the ordered goods are shipped.

You pay directly via your PayPal account. After submitting your order, you will be redirected to PayPal. You must log in to PayPal and authorise the payment there. Your account will be charged immediately after placing the order.

Retention of Title

Property of the goods remains with Hess Natur-Textilien GmbH & Co. KG until full payment has been received.

Cancellation Policy

Right to Cancel
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. However, the period does not begin until the purchase contract has become binding on you through your approval of the purchased goods.
To exercise your right to cancel, you must inform us (Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Straße 7, 35510 Butzbach, Germany, Phone: 06033 / 181 33 33, +49 6033 991 - 806 (when calling from abroad), Fax: +49 (0) 6033 / 991 - 7800, E-Mail: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification about the cancellation of this contract from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
We bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Exclusion of the Right to Cancel
According to § 312g, paragraph 2, number 3 of the German Civil Code (BGB), the right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Model Cancellation Form

(If you wish to cancel the contract, please fill out this form and send it back to us.)
• To: Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Straße 7, 35510 Butzbach, Germany, Fax: +49 6033 991 - 7800, E-Mail:
• I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
• Ordered on (*)/Received on (*) _______________________________________
• Name of consumer(s)_________________________________________
• Address of consumer(s)_______________________________________
• Signature of consumer(s) (only for communication on paper) ___________________________________
• Date ___________________
(*) Delete as appropriate

Information on Liability for Defects (Warranty)

The statutory warranty regulations apply. In the event of a warranty claim, or if you have any questions, please contact:
Letter: Hess Natur-Textilien GmbH & Co. KG, Marie-Curie-Straße 7, 35510 Butzbach, Germany
Fax: +49 6033 991 - 7800

Storage of Contract Text

The contract text will be stored by us and sent to you by e-mail together with the General Terms and Conditions immediately after you have submitted your offer to conclude a purchase contract. If you have created a customer account before completing the cart process in the online shop, you can also access the contract text via your customer account („My Account“) after entering your login details accordingly. Furthermore, you can print out the order data immediately after submitting the order.

Applicable Law

The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). However, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

Complaints/Dispute Resolution

In accordance with EU Regulation No. 524/2013 and based on EU Directive 2013/11, we are obliged as an online trader to refer our customers to the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform can be accessed via the following link: With this platform, consumers have the possibility to resolve any disputes arising from the online purchase contract between them and our company online and out of court. In this context, we are legally obliged to provide you with our e-mail address. It is:
We endeavour to resolve any disagreements arising from our contract amicably. If we are unable to reach an agreement, we will be happy to carry out a dispute resolution procedure free of charge for the customer before the following recognised consumer conciliation body:

Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein, Germany

Phone: 07851 / 795 79 40
Fax: 07851 / 795 79 41

This conciliation body is a „General Consumer Consiliation Body“ as defined in § 4, paragraph 2, sentence 2 of the Consumer Dispute Settlement Act (VSBG).

If no agreement is reached there, the customer has the right to take legal action.

Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops
URL to the code of conduct:

EHI Geprüfter Online-Shop (Certified Online Shop)
Our shop bears the EHI Geprüfter Online-Shop seal of quality.
In order to receive this seal, EHI Retail Institute GmbH regularly checks whether we comply with the criteria of the EHI code of conduct.
You can take a look at the code of conduct via this link:

Data Protection

Detailed information on the subject of data protection can be found in our Privacy Policy.

Legal/Identification of Provider [§ 5 of the German Teleservices Act (TMG)]/Contractual Partner

Hess Natur-Textilien GmbH & Co. KG
Marie-Curie-Straße 7
35510 Butzbach, Germany
Registered Office: Butzbach
Commercial Register Court: Amtsgericht Friedberg, HRA 4904

Phone: 06033 / 181 33 33
Phone: +49 6033 991-806 (when calling from abroad)
Fax: +49 6033 991 - 7800

General Partner: Hess Natur Holding GmbH
Registered Office: Butzbach
Commercial Register Court: Amtsgericht Friedberg, HRB 7536
Managing Directors: Andrea Homann, Stefan Mues

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