1. General information

The "hessnatur friends" bonus program is operated by Hess Natur-Textilien GmbH & Co. KG Marie-Curie-Straße 7 35510 Butzbach ("hessnatur"). Personally liable partner: Hess Natur Holding GmbH. Registered office: Butzbach. Register court: Friedberg Local Court, HRB 7536 Management: Andrea Homann, Volker Valk

By registering for a customer account, you recognize the conditions of participation as part of the AGB binding. If you participate in the bonus program, you collect bonus points with every purchase at hessnatur in accordance with these conditions of participation.

2. Participation

Participation in our "hessnatur Friends" bonus program is free of charge. There is no legal entitlement to participate in the bonus program.

3. Bonus points, awarding, etc.

The prerequisite for participation is a hessnatur customer account, confirmation of participation in the bonus program and that you are logged into your customer account during the ordering process. Subsequent crediting of points is generally not possible. hessnatur grants at least one bonus point ("Eco Point") for every full euro paid for an order on hessnatur.de minus the shipping costs. If you use vouchers, gift and discount vouchers or promotional codes during the order process, you will not receive any Eco Points for the value of the voucher or code. The value of an Eco Point corresponds in EURO: 1 cent as a cashback discount on the purchase price for future purchases in accordance with section 4. Multiple points are possible for selected promotions. It is at the discretion of hessnatur how many bonus points are granted for special promotions. This will be communicated with the respective special promotions. The bonus points are credited to the customer account 30 days after the respective order has been shipped. You can check the status of your points account in your hessnatur Friends Wallet, which appears in the bottom right-hand corner of the store after logging in. Objections to the accuracy and/or completeness of bonus point balances must be made to hessnatur within one month of receipt. Failure to assert an objection within the deadline shall be deemed approval of the points balance, unless you can prove that it is incorrect. If goods are returned, regardless of the legal grounds, the underlying bonus points will be retroactively canceled. Bonus points are valid for 12 months from the date they are credited to the bonus points account and expire automatically at the end of this period.

4. Redeeming points

The bonus points can be redeemed at hessnatur.de as vouchers towards the purchase price. The following applies: 1 point corresponds to 1 eurocent cashback discount. Redeemable in EUR 5 and EUR 10.
Payment of the equivalent value of the bonus points in cash is not possible. Transfer or assignment of bonus points is excluded. Bonus points cannot be pledged. Eco Points can only be redeemed in the national hessnatur online store in which the purchase was made, on the basis of which Eco Points are credited to you. The redemption of Eco Points in foreign hessnatur online stores outside the online store used for the purchase is excluded. When redeeming discount vouchers, please note our TERMS AND CONDITIONS.

5. Cancellation, changes to the conditions of participation

You can cancel your participation in the "hessnatur friends" bonus program or your entire customer account at any time without notice. The notice of termination must be sent to hessnatur in text form. Ordinary termination by hessnatur is possible in text form and only with a notice period of one month to the end of the month. Termination for good cause (e.g. due to misuse) is possible at any time. hessnatur is entitled to discontinue, amend or change the bonus program subject to a reasonable notice period or, if there is good cause, without giving such notice. Hessnatur reserves the right to make changes or additions to these terms and conditions if this should be necessary for technical or legal reasons in order to implement the bonus program. Changes due to changes in the legal situation or changes that are not disadvantageous to the customer shall take effect immediately. All other changes will only become effective if hessnatur has notified you of the changes, highlighting them, and you have not terminated your participation in writing or in text form within one month of notification. You will be informed of the consequences separately in a notification of change. hessnatur reserves the right to discontinue the bonus program with due regard for the interests of the customer.