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ORDER POSTAGE FREE* AND RETURN FREE OF CHARGE BY 10.01.2024
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*Applies to your next order/purchase from a value of goods after returns of €29 and only with your promotional code "XMAS23". Only applies to delivery within Germany Cannot be combined with other promotions. No payout possible. Valid from 28.11- 07.12.2023.

Shipping and Delivery Information.

Frequently asked questions about shipping and delivery times.

  • What shipping options does hessnatur offer?

    When your order leaves our premises, we hand it over to our partner DHL in standard shipping. Thanks to DHL GOGREEN and the associated investments in global climate protection projects, further shipping is climate-neutral and thus contributes to protecting the environment.
  • How long is the delivery time?

    Your order will leave our warehouse after 1-2 days, unless otherwise agreed or a different delivery time is specified in the item description. On the respective product page you will find further information on individual availability and the associated shipping time. The receipt of the order depends on our shipping partners and the country of delivery, you will usually receive your order within Germany after another 2-3 days.
  • Where can I have my order delivered?

    You can have your packages delivered to your desired delivery address or use the service of our shipping service provider DHL and conveniently send your order to a DHL Packstation or DHL post office. All you have to do is be registered with the service mentioned and enter the desired DHL Packstation or DHL post office in the address field in the same way as the instructions linked below. Of course you can also have your package sent to one of our stores, conveniently in advance Try on the location and return products directly to the store if you don't like them. You can find the addresses of our stores via the link below.
  • To which countries does hessnatur deliver and what are the respective shipping costs?

    We deliver within the Federal Republic of Germany and to the countries listed below. All prices are total prices in euros, ie they include all price components and statutory sales tax. In addition to the stated prices, we calculate the shipping costs listed below for each order:

    country Price
    Belgium €9.95
    Germany €5.95
    Bulgaria €28.95
    Denmark €9.95
    Estonia €28.95
    Finland €14.95
    France €9.95
    Greece €14.95
    Ireland €14.95
    Italy €14.95
    Croatia €19.95
    Latvia €28.95
    Lithuania €28.95
    Luxembourg €7.95
    Malta €28.95
    Netherlands €9.95
    Poland €14.95
    Portugal €14.95
    Romania €28.95
    Sweden €14.95
    Slovakia €14.95
    Slovenia €28.95
    Spain €14.95
    Czech Republic €14.95
    Hungary €14.95
    Cyprus €28.95

Frequently asked questions about delivery and returns.

  • Can I track shipping and delivery?

    As soon as your order has left our premises, you will of course receive a shipping confirmation by e-mail. With the tracking number it contains, you can view the progress of the shipment at DHL at any time.
  • I am not at home at the time of delivery, what can I do?

    As soon as we have shipped your order, you will receive a shipping confirmation via email including a tracking link. You can use this link to flexibly change the desired delivery location and delivery date. Please note the DHL terms and conditions.

    If the parcel deliverer does not find you at home, he will leave you a notification card and your parcel will be stored for you at the nearest DHL post office. You can then pick it up there within seven working days.
  • Can I return my goods if I don't like them?

    Of course, you can also return items to us free of charge. If you don't like your order or it doesn't fit, you can send it back to us within 14 days using the DHL returns sticker provided. The return sticker is already included with your delivery. Simply stick the sealed package onto the package and take it to a DHL station. You also have the option of printing out the return label yourself - simply follow the link below. Or you can contact the hessnatur order service Team (Tel. 06033 / 181 33 33) and request a Freeway sticker. You are welcome to use the cancellation form to notify us of your return
  • My package arrived damaged, what should I do?

    Are items damaged or missing during shipping? In this case, we ask you to proceed as follows: Please report the damage to DHL within seven working days of delivery and inform our customer service via the contact form or by telephone on 06033 / 181 33 33 (Mon-Sun from 7 a.m. to 11 p.m.). ) about it.

We are here for you!

Our customer service would be happy to assist you more. Feel free to use the contact form or call us directly Monday to Sunday from 7 a.m. to 11 p.m.:

06033 181-33-33